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Tencent Video Experiences Technical Glitch, Official Apology Tops Trends

Tencent Video Experiences Technical Glitch, Official Apology Tops Trends

Julian

2023-12-03


Tencent Video Experiences Technical Glitch, Official Apology Tops Trends

On the evening of December 3rd, reports surfaced of Tencent Video facing technical issues, with users unable to access their accounts and some even reporting missing membership credentials. The related keywords quickly surged to the top of trending topics.

Tencent Video Experiences Technical Glitch, Official Apology Tops Trends

In response, Tencent customer service acknowledged the system glitch affecting member usage and assured users that urgent measures were underway. They requested patience and understanding, expressing gratitude for the users' cooperation. ​

Simultaneously, Tencent Video's official Weibo account released a statement, saying, "Tencent Video is currently dealing with a brief technical problem. We are working urgently to fix it, and all functions are gradually being restored. We appreciate your patience and sincerely apologize for any inconvenience this may have caused. ​​​"


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